1. What brands do you/not accept?

We accept gently worn and new clothing from brands our shoppers love—including Lululemon, Free People, Anthropologie, Madewell, Aviator Nation, Zara, MOTHER, Alo, Cleobella, Loveshackfancy, Altar'd State, Spanx, J.Crew, Show Me Your Mumu, Frame, Rails, Spanx, Farm Rio, Frank & Eileen, Agolde, Vuori, Z Supply, Pistola, The North Face, Patagonia, Abercrombie, Boden, Nordstrom favorites, boutique labels + so many more!

For designer handbags, we accept brands such as Louis Vuitton, Gucci, Chanel, YSL, Prada, Tory Burch, and Clare V. + so many more! All designer handbags must be authentic, and we reserve the right to request proof of purchase or authentication if needed.

We do not accept brands like Old Navy, Express, Gap, Banana Republic Factory, J.Crew Factory, Fashion Nova, Aeropostale, Loft, White House l Black Market, Chicos, Limited, Talbots, J.Jill, Coldwater Creek, Shein, Temu, Forever 21, H&M, Walmart, Eileen Fisher, Cabi, Soft Surroundings, Dana Buchman, Target, Amazon and similar brands.

2. What condition should items be in?

We are a highly curated consignment + boutique, and we are intentional about what makes it to our racks.

All items must be clean, current + on trend, and in excellent pre-loved condition. Brand new with tags is always welcome. We prioritize top-selling brands and styles that align with our elevated, fast-moving inventory mix.

We are unable to accept items with pilling, stains, odors, visible wear, damage, or outdated styles. Due to limited storage space, out-of-season items are not accepted and are immediately donated upon drop-off.

As we continue to elevate our brand mix and focus on our strongest-selling categories, we are becoming more selective with intake. If your drop-off includes items that are off-brand, overly worn, or better suited for donation, a $50 sort fee will apply.

Our goal is always to create a strong, beautiful, fast-moving shopping experience — and that starts with maintaining high standards at intake.

3. How should I prepare my items for drop off?

To keep our intake process smooth and efficient, all items must be placed in a bag (no loose pieces) and clearly labeled with your first and last name and consignor number written in black Sharpie.

Items should be freshly laundered and neatly presented. We are prioritizing items that are retail ready (on hangers, freshly laundered, and steamed or ironed), as these receive a higher payout percentage. Neatly folded items are accepted but receive a lower payout.

Please use a bag you do not need returned, as it will not be given back.

We are unable to accept items in bins, laundry baskets, or any type of hard container, as we do not have the space to store or return them.

Preparing your items this way helps us process them quickly and get them on the floor faster.

4. When & how can I drop items off?

All drop-offs are by appointment only. You may schedule a time to bring items to our downtown Franklin store. If the appointment times on our scheduling link don’t work for you, please email us at hello@palmerkennedy.com so we can arrange a custom time.

5. What if items don’t sell?

All items remain on the sales floor for a 60-day consignment period.

Once an item reaches its 61st day, it is automatically removed from inventory and donated to the local ministries we partner with. Our team pulls expired items on an ongoing basis, and we are unable to hold or store items beyond the 60-day window.

Consignors are welcome to retrieve their items at any time before the 60-day period ends. It is the consignor’s responsibility to track eligible items and visit the store during retail hours to pull them.

To retrieve items, you must:

• Present a valid ID with your first and last name
  
• Show a team member the items you’ve selected so we can verify they match your consignor account
  

Because this process is consignor-managed, our team does not pull items on your behalf.

The only exception to this policy is luxury handbags, which will be returned to you if they remain unsold.

6. How do I track my sales and get paid?

You can track all of your sales anytime through our consignor software, and if you need instructions on how to log in, simply reach out and we’ll send them to you. Payments are issued at the end of each month. For example, sales made in July will be paid at the end of July. You will receive an email with a check from Palmer Kennedy that will prompt you to set up ACH or log into your account to receive payment. You are always welcome to keep your earnings on your account to use as store credit.

7. How do I access my consignor account?

To access your consignor portal:

1. Visit consignorcenter.com
2. Enter your email address and submit
3. Check your email for a 6-character verification code and enter it on the site
4. Enter your name and submit
5. Search for and link to our store by typing “Palmer Kennedy” or our phone number
6. Once matched, click “View Dashboard” to access your account

8. How can I become a consignor?

Becoming a consignor is easy! Just visit our Consign with Us page to review what we're currently accepting and fill out a quick form. From there, we'll be in touch to schedule your drop-off and answer any questions you have! From there, we’ll schedule your drop-off and take care of the rest!

9. What is your return policy?

We want you to love what you find at Palmer Kennedy.

Consignment Items

Due to the nature of consignment, all consignment purchases are eligible for store credit only if returned within 3 business days of purchase.

Boutique Items

Boutique items may be returned within 14 days of purchase for store credit.

Proof of Purchase

A valid receipt is required for all returns. Your receipt must be received via email at the time of purchase.

If you choose to opt out of receiving an emailed receipt, your purchase will be considered final sale.

All items must be unworn with original tags attached.

10. Where can I go to learn more about joining the PK team, collaborating with PK, donation requests, becoming a PK Insider, or purchasing a gift card + more?

You can find all of this on our Linktree—we’ve got everything linked there for you.