Consignor + Shopper FAQ's
CONSIGNOR FAQ'S
1. How can I become a consignor?
Becoming a Palmer Kennedy consignor & joining our community is easy!
Just visit our Consign with Us page to review what we're currently accepting and fill out a quick form. From there, we'll be in touch to schedule your drop-off and answer any questions you have! From there, we’ll schedule your drop-off and take care of the rest!
2. What brands do you/not accept?
We accept gently worn and new clothing from brands our shoppers love, including Lululemon, Free People, Anthropologie, Madewell, Aviator Nation, Zara, MOTHER, Alo, Cleobella, LoveShackFancy, Altar’d State, SPANX, J.Crew, Show Me Your Mumu, FRAME, Rails, Farm Rio, Frank & Eileen, AGOLDE, Vuori, Z Supply, Pistola, The North Face, Patagonia, Abercrombie, Boden, Nordstrom favorites, boutique labels + so many more!
Handbags: We accept many of the brands you already know and love, including Coach, Michael Kors, Kate Spade, Tory Burch, Clare V. and similar brands. While we’re happy to consign these, they are not considered luxury handbags and follow our standard consignment process.
Luxury Handbags: Our luxury collection includes brands such as Louis Vuitton, Chanel, Gucci, Hermès, Prada, Saint Laurent (YSL), Dior, Celine, Fendi, Goyard + other high-end designer labels. All luxury handbags must be authentic and are subject to our luxury authentication process. We may request proof of purchase, authenticity cards, receipts or other supporting documentation.
Brands We Do Not Accept: Old Navy, Express, Gap, Banana Republic Factory, J.Crew Factory, Fashion Nova, Aeropostale, Loft, White House Black Market, Chico’s, Limited, Talbots, J.Jill, Coldwater Creek, SHEIN, Temu, Forever 21, H&M, Walmart, Eileen Fisher, Cabi, Soft Surroundings, Dana Buchman, Target, Amazon + similar brands.
Not sure if your brand is a fit? Reach out to our Consignment Team before your appointment and we’ll be happy to help!
Email hello@palmerkennedy.com or text 615-905-6848.
3. What condition should items be in?
We are a highly curated consignment + boutique, and we are intentional about what makes it to our racks.
All items must be clean, current + on trend, and in excellent pre-loved condition. Brand new with tags is always welcome. We prioritize top-selling brands and styles that align with our elevated, fast-moving inventory mix.
We are unable to accept items with pilling, stains, odors, visible wear, damage, or outdated styles. Due to limited storage space, out-of-season items are not accepted and are immediately donated upon drop-off.
As we continue to elevate our brand mix and focus on our strongest-selling categories, we are becoming more selective with intake. If your drop-off includes items that are off-brand, overly worn, or better suited for donation, a $50 sort fee will apply.
Our goal is always to create a strong, beautiful, fast-moving shopping experience — and that starts with maintaining high standards at intake.
4. How should I prepare my items for drop off?
To keep our intake process smooth and efficient, all items must be placed in a bag (no loose pieces) and clearly labeled with your first and last name.
Items should be freshly laundered and neatly presented. Retail ready means your items are on hangers you do not need returned, freshly laundered, and steamed or wrinkle-free, allowing our team to simply price them and place them on the sales floor. Retail-ready items receive our higher payout percentage. Neatly folded, freshly laundered items are accepted but receive a lower payout because they require additional preparation by our team.
Please use a bag and hangers you do not need returned, as we transfer all accepted items to Palmer Kennedy hangers.
We are unable to accept items in bins, laundry baskets, or any type of hard container, as we do not have the space to store or return them.
Preparing your items this way helps us process them more quickly and get them on the sales floor faster.
5. When & how can I drop items off?
All drop-offs are by appointment only at our Downtown Franklin store. To get started, please complete our Consignor Agreement and review our Consignor Guidebook.
Once we receive your agreement, a member of our Consignment Team will reach out to coordinate a drop-off time that works for you.
Questions? We’re happy to help! Email hello@palmerkennedy.com or text 615-905-6848.
6. What if items don’t sell?
All items remain on the sales floor for a 60-day consignment period.
Once an item reaches its 61st day, it is automatically removed from inventory and donated to the local ministries we partner with. Our team pulls expired items on an ongoing basis, and we are unable to hold or store items beyond the 60-day window.
Consignors are welcome to retrieve their items at any time before the 60-day period ends. You must make an appointment during non-retail hours to pick up your items. Because this process is consignor-managed, our team does not pull items on your behalf.
The only exception to this policy is luxury handbags, which will be returned to you if they remain unsold.
7. How do I track my sales and get paid?
You can track your sales anytime through your consignor portal. If you need help logging in, just reach out and we'll be happy to send you instructions.
Payouts are processed during the first week of each month for the previous month's sales. Once your ACH payment has been initiated, please allow 3–5 business days for the funds to be deposited into your bank account.
You're always welcome to leave your earnings on your account to use as store credit for future purchases.
8. How do I access my consignor account?
To access your consignor portal:
- Visit consignorcenter.com
- Enter your email address and submit
- Check your email for a 6-character verification code and enter it on the site
- Enter your name and submit
- Search for and link to our store by typing “Palmer Kennedy” or our phone number
- Once matched, click “View Dashboard” to access your account
SHOPPER FAQ'S
1. What is your return policy?
We want you to love what you find at Palmer Kennedy.
Consignment Items: Due to the nature of consignment, all consignment purchases are eligible for store credit only if returned within 3 business days of purchase.
Boutique Items: Boutique items may be returned within 14 days of purchase for store credit.
Proof of Purchase: A valid receipt is required for all returns. Your receipt must be received via email at the time of purchase. If you choose to opt out of receiving an emailed receipt, your purchase will be considered final sale.
All items must be unworn with original tags attached.
2. Can I buy a Palmer Kennedy Gift Card?
Yes, absolutely! PK gift cards make the perfect gift and can be purchased online anytime. Click here to purchase a Palmer Kennedy gift card.
3. Where can I go to learn more about joining the PK team, collaborating with PK, donation requests, becoming a PK Insider, or purchasing a gift card + more?
You can find all of this on our Linktree—we’ve got everything linked there for you.
4. How can I shop Palmer Kennedy online?
You can shop our PK Boutique online 24/7 at palmerkennedy.com! Our online shop features our boutique apparel, accessories, gifts + more.
Our consignment inventory is not currently listed on our website.
5. Do you ship?
Yes! We ship anywhere in the United States. You can shop our boutique online and have your order shipped straight to your door. We also offer free in-store pickup at our Downtown Franklin store.
6. Do you ship outside of the United States?
At this time, we only ship within the United States and do not offer international shipping.
7. I saw a consignment item on your social media. Can I buy it?
Yes! While our consignment inventory is not currently available to shop on our website, we share select pieces on social media. If you see something you love, send us a message! If it’s still available, our team can help you purchase it for in-store pickup or ship it anywhere in the U.S.
Follow along on Instagram + TikTok!
Our consignment pieces are one-of-a-kind, so if you love it, don’t wait!
How Do I...?
8. Want to Connect with PK?
Looking to join our team, collab with PK, see if your items are a good fit for consignment, submit a donation request, or sign up for our emails?
It’s all right here. Head to our Linktree and choose the option that fits what you’re looking for.