1. What brands do you/not accept?

We accept gently worn and new clothing from brands our shoppers love—including Lululemon, Free People, Anthropologie, Madewell, Aviator Nation, Zara, MOTHER, Alo, Cleobella, Loveshackfancy, Altar'd State, Spanx, J.Crew, Show Me Your Mumu, Frame, Rails, Spanx, Farm Rio, Frank & Eileen, Agolde, Vuori, Z Supply, Pistola, The North Face, Patagonia, Abercrombie, Boden, Nordstrom favorites, boutique labels + so many more!

For designer handbags, we accept brands such as Louis Vuitton, Gucci, Chanel, YSL, Prada, Tory Burch, MZ Wallace, Hammitt, and Clare V. + so many more! All designer handbags must be authentic, and we reserve the right to request proof of purchase or authentication if needed.

We do not accept brands like Old Navy, Express, Aeropotale, Chicos, Talbots, J.Jill, Coldwater Creek, Shein, Temu, Forever 21, H&M, Walmart, Target, Amazon and similar brands.

2. What condition should items be in?

All items must be clean, current, and in like-new or excellent pre-loved condition—brand new with tags is perfect! We cannot accept items with pilling, stains, odors, wear, or damage. Out-of-season items are also not accepted due to limited storage space, and are immediately donated upon drop-off. We apply a $40 sort fee if your drop-off includes items that are off-brand, worn, damaged, or better suited for donation.

3. What items can't I bring?

Please do not bring loose items, as everything must be placed in bags that are clearly labeled with your first and last name and consignor number. We also cannot accept bins, laundry baskets, or any type of basket because they cannot be stored or returned. Items should not come in on hangers since we do not have the space to hang them in the shop.

4. When & how can I drop items off?

All drop-offs are by appointment only. You may schedule a time to bring items to our Westhaven store, or, if it is more convenient, to Jill’s house. Drops at Jill’s are very flexible since items are simply left on the porch, with no staff meeting you there. While these porch drops are convenient, we do not recommend them for brand-new consignors. If it is your first drop, please let us know before scheduling at Jill’s. If the appointment times on our scheduling link don’t work for you, please email us at hello@palmerkennedy.com so we can arrange a custom time.

5. What if items don’t sell?

Items remain on the sales floor for a 90-day consignment period. After the 90th day, our staff is trained to pull expired items during their shifts, and once an item reaches its 91st day it is automatically donated to the local ministries we partner with. Consignors are welcome to pick up their items anytime before the 90-day period ends, but it is their responsibility to track items and come into the store during retail hours to retrieve them. You must provide your ID showing your first and last name and show staff the items you pulled so we can verify they match your consignor ID. Because it is your responsibility, we do not pull items on your behalf. The only exception to this policy is luxury handbags, which will be returned to you if unsold.

6. How do I track my sales and get paid?

You can track all of your sales anytime through our consignor software, and if you need instructions on how to log in, simply reach out and we’ll send them to you. Payments are issued at the end of each month for the prior month’s sales—for example, sales made in July will be paid at the end of August. You will receive an email with a check from Palmer Kennedy that will prompt you to set up ACH or log into your account to receive payment. Please note there is a $2.50 processing fee each time you are paid through ACH. We no longer use Venmo for payments, as it is no longer manageable with our growth, and ACH will be the only payment method moving forward.

7. How can I become a consignor?

Becoming a consignor is easy! Just visit our Consign with Us page to review what we're currently accepting and fill out a quick form. From there, we'll be in touch to schedule your drop-off and answer any questions you have! From there, we’ll schedule your drop-off and take care of the rest!